The questions buyers actually ask before the first PO.

MOQ depends on the button family, size and whether tooling is involved. We confirm it in writing at quotation — for standard shirting programmes it typically starts at 1,000 pcs per size and colour. Sampling runs are possible and priced separately.

Standard samples from stock references usually ship within 3–5 working days. Custom colour or logo samples take longer because a physical reference has to be made first — we give you the date in writing before you commit.

Yes, and we prefer it. Send a 10×10 cm fabric swatch. We match under D65 light, produce a physical lab dip, and keep your approved dip on file so repeat orders do not drift.

Yes. We run eleven in-house testing machines and report results for the lot you are buying — salt spray hours, wash and rub fastness, pull strength, nickel release, small-parts safety, as applicable. If a test is outside our scope we say so and arrange third-party testing.

Yes, for GRS programmes. The scope certificate alone does not satisfy most brand audits; the transaction certificate is issued against your PO quantity and shipped with the documents.

Terms are agreed at order stage. For new customers we typically start with a deposit and balance against documents; the exact structure is confirmed on the proforma invoice.

Every bag carries a lot number and we retain a physical sample of each lot. A claim is traced to the lot and the test sheet for that run, so the conversation is about facts rather than opinions.

Yes — zippers, drawcords, webbing, labels and metal parts ship with the buttons against one approved colour reference, one delivery date and one point of accountability. If we cannot make a line well, we tell you at quotation.

Yes. Sampling and capsule runs are priced separately from bulk, and we will tell you honestly when a quantity is below the point where our process makes sense for you.

EU, UK, US, Japan and Southeast Asia are routine. Compliance documents are prepared per destination — tell us the market at inquiry so the right documents are quoted from the start.

Yes. Send a photo, drawing or a physical sample. We produce a development sample and confirm tooling cost and lead time before you commit.

Tell us the date at inquiry, not after the PO. We will confirm whether the schedule is achievable and, where it is not, propose the closest realistic date rather than accept an order we cannot deliver.